RETURN POLICY.
 
The TRANSTUR Company makes refunds to the client when a reservation is modified or canceled. If you change a reservation and the charges for the reserved service are higher than the value already paid, the difference is calculated according to the TRANSTUR rates in force at that time, and the additional amount must be paid at the time of the modification.

If the amount of the modified reservation is less than the amount initially paid for the reservation, the difference will be calculated and refunded to the User, always applying a charge of 10% of the amount to be returned.

The cancellation of reservations made through online channels is considered effective from the date and time in which it is registered in the TRANSTUR, S.A. reservation system.

If the client requests to cancel their reservation more than 72 hours before the start of the service, a charge of 10% of the total amount of the reservation is applied. 

If the client cancels their reservation less than 72 hours before the start of the service or does not show up within the first 24 hours from the date and time agreed upon in the reservation, a charge equivalent to the amount of one day's rent is applied. according to the rate applied at the time of reservation plus 10% of the total amount of the reservation.

When a reservation is canceled by Transtur due to non-compliance with the requirements established for driving a car, a charge equivalent to 10% of the total amount of the reservation is applied.
 
When a reservation is canceled because it was proven that the page was used by a client for commercial purposes and the company policies were violated, a 25% discount on the total amount will be applied.  

When a reservation is modified by decision of TRANSTUR S.A. or due to force majeure, natural disasters, epidemics or others; 100% of the amount charged is returned to the client, without the application of additional charges.

If during the execution of the service the client decides to terminate it before the previously agreed date, the unused amount will be refunded, applying a charge corresponding to 5% of the value to be returned. The same applies in the event that the client has paid for a concept that does not apply or that was not used, such as the liability relief supplement or the additional driver respectively.

Refunds must be made within a period of no more than 10 business days after canceling the reservation. In the event of any modification being made and any balance remaining, it will not be returned until the rental contract is settled with the same period mentioned. previously. If the customer detects that they have not received the return within this period, they must write quickly to comercial@transtur.cu.

If when canceling a reservation you wish to request it for a new date, the confirmation will be conditional on the actual availability of vehicles for the requested date.