Terms and conditions
REQUIREMENTS FOR CAR RENTAL
As of November 14, 2022, Cubans residing in the national territory who make their reservations online must do so at the corresponding agency or territory according to their place of residence according to an official identification document.
As of October 1, 2022, for Cuban natural persons with permanent residence in Cuba to access Transtur services, they must do so by paying with a card with MLC support of their property. Therefore, the payment of Transtur rental services to third parties who are permanent residents in the country is prohibited.
To comply with this measure, the card with which the service payment was made will be checked at the time of opening the Rental Agreement and if the name of the card holder does not coincide with that of the reservation holder, Transtur will will reserve the right of admission and thus to cancel the reservation, applying the corresponding discounts.
The requirements demanded by TRANSTUR for driving the car are:
1. Be at least 21 years of age; except for the sports category of the REX trademark, which requires a minimum of 25 years of age.
2. Be at least 80 years old.
3. Possess a valid driver's license or permit according to the car you have reserved. With a minimum of two (2) years of issue, except for category I Sports rentals of the REX trademark, for which a driving license with a minimum of three (3) years of issue must be presented. For licenses issued in the United States and England, the above requirement does not apply. For rentals with a driver, it is not necessary to present a driver's license. It is appropriate to clarify that both on our part and on the part of the authorities, it is required that it be an original document in physical format, for which we inform you that the driver's license in digital format is NOT accepted.
4. Updated passport or identity document.
5. Not to be declared an unwelcome customer.
6. The liability waiver differs for clients in the age ranges of 21 to 24 and 75 to 80 years of age from clients between 24 and 70 years of age.
Additional drivers must meet the above requirements. These are only authorized to drive the car in the absence of the contract holder. They are not authorized to open or close contracts, make extensions or modifications to the contract, receive refunds or include an additional driver.
TRANSTUR offers the car rental service under the trademarks Cubacar, Havanautos and REX. The reserved car category is guaranteed, not a specific make and model, which will be subject to availability at the time of car rental. In cases where you reserve a car in advance, the owner of the reservation is the only person entitled to be the owner of the rental contract, always bearing in mind that a client can only have one active rental in the same period of time. This contract is signed in person by both parties at the beginning of the service. You must deliver the service voucher if you book it with a third party or the confirmation number if you book directly with TRANSTUR.
When you make a reservation through the website www.rentcarcuba.com, the holder of the magnetic card used to make the payment, can reserve in the name of another person as the holder of the reservation and subsequently, of the rental contract. In this case, the holder of the magnetic card agrees to pay for the service, according to the characteristics, prices and conditions of the service. When you make reservations on behalf of another person, you can only make a maximum of 3 reservations in the year. If you represent an AAVV or TTTOO, you must make the reservations through the channels contracted with your receptive. You must refrain from using the site www.rentcarcuba.com for commercial purposes, as it is not authorized by Transtur.
When a reservation is made directly at our sales offices, the holder of the magnetic card used to make the initial payment of the reservation must appear at the sales office at the time of making the rental, showing this card and their identity documents. You do not have to use the original card to make additional payments, but the owner of these cards must always be present.
TRANSTUR reserves the right of admission. We can deny you the car rental if you do not meet any of the above requirements; if you engage in unacceptable behavior such as appearing under the influence of alcohol, drugs or other dangerous substances; if you are declared unwelcome customer or incur in any abusive or threatening behavior towards our employees.
CAR RENTAL AGREEMENT
By signing the rental agreement, you and/or the additional drivers accept the standard general conditions of the TRANSTUR Rental Agreement that are in force at that time. You agree with the report on the condition of the car, which includes the vehicle in good working order, together with the accessories described therein, and you agree to return it in the same condition that you received it. You acknowledge your agreement with all charges applied and agree to pay all debts for the service provided.
The contract is valid for a maximum of 30 days, including the days of the original contract and its extensions, after which it must be closed. To continue enjoying the service, you must open a new contract according to the conditions in force at the time of opening it. The extension of a contract is not allowed if the total number of days since the opening of the original contract exceeds 30 days. Transtur reserves the right to approve customer extension requests depending on the actual availability of cars.
For linear rental contracts, the validity is 30, 60 or 90 days, in correspondence with the contracted payment periods. At the end of this time, the client must go to any sales office to renew the rental contract.
Each rental agreement is accompanied by an original and three copies. The client is given two copies that he must always have with him during the rental period. In addition to being the legal document for any circumstance where the client needs to prove their relationship with TRANSTUR, it is used for the settlement of the car in any office in the country; as well as another operation that is carried out during the rental. At the end of the contractual relationship with TRANSTUR, the client is left in custody of a copy of the contract, where the data of the executed service and the client's conformity with it are reflected.
In the cases of extensions, changes of cars or inclusion of an additional driver during the rental; a new contract is drawn up as proof of the operation, which is attached to the original rental contract. The client is also given a copy of the contract for each of these operations.
CHARGES INCLUDED IN THE CONTRACT
When renting a car, you must pay the rent, the waiver of responsibility, the fuel and the Airport office supplement in the corresponding cases. The car rental price is calculated based on the duration in days of the service, the category of the car and the current rate.
The Waiver of Responsibility is calculated based on the duration in days of the service, the category of the car and the current rate. There are 2 basic rates for the release of liability; a rate for clients aged between 21 and 24 and 76 and 80 years old and another coverage for clients between 25 and 75 years old. If you make a reservation through our websites, the basic coverage for clients from 25 to 75 years of age will be charged. At the time of opening the lease in our sales offices, you must pay the difference in liability release if you are between 21 and 24 or 76 and 80 years old.
The Liability Waiver coverage offered by TRANSTUR exempts the contract holder from financial responsibility in the event of damage caused to the vehicle or accidents, as well as damage to the property or physical integrity of third parties. In all cases, the contract holder must present the document of the Police action. The owner of the contract will lose all coverage and will pay for the damages in case of non-compliance with the provisions of the Rental Agreement. The liability waiver covers additional drivers who are registered in the contract at the time of the occurrence of an accident.
Up to 2 additional drivers are optionally allowed. Both are charged at the time you decide to incorporate them into the contract, according to the number of days from their incorporation and until the settlement of the contract.
If you pick up your car at any of the sales offices located at International Airports, an additional charge applies. An additional charge is also applied to the first rental of vehicles newly added to the fleet. Both are one-time charges, only at the beginning of the rent.
The car is delivered with fuel that is paid at the time of reservation, according to the category of the car. Fuel is not sold during the course of the rental, it is acquired in the country's network of service centers. Fuel is not returned at the end of the rental.
If you deliver the car in a different office than the one where you picked up the car, you will have to pay an additional charge for drop off; as long as the delivery office does not belong to the same agency or branch as the collection office. If at the time of settlement the car is delivered to an Agency or Branch other than the agree.
PRICE AND PAYMENT METHODS
The car rental price is calculated based on the duration in days of the service, the category, the rental office and other additional charges that will be informed at the time the service begins. The additional payments that are generated at the time of receiving the car will be made according to the public rate in force at the time of the operation.
TRANSTUR establishes minimum and maximum prices per vehicle category, which will be applied in correspondence with the defined seasons. The price of the service is always calculated based on the current rate at the beginning of the service, published on our websites and sales offices and reflected in the car rental contract, which you sign. The extensions you request will be granted based on the availability of vehicles, according to the rates in force at the time of the extension.
In the information section found in the footer of our home page you can find all our rates and prices.
TRANSTUR prices are expressed in the currency shown on our website and published in our offices. For collection and return operations in different currencies, the current exchange rate in Cuba for the Tourism Sector will be used. TRANSTUR defines and publishes all the currencies authorized to carry out collection and return operations.
Sales through online channels or in the market are made by international credit or debit card authorized to operate in the country. National clients can make the payment with a magnetic card for local use with support in MLC. All additional charges that apply at the time of signing the contract or during the execution of the service, maintain these forms of payment.
When you make payments with international magnetic cards, regardless of the currency selected on our website, all services will be charged in EUROS, using the current exchange rate in Cuba for the Tourism Sector.
The company TRANSTUR S.A. makes refunds to the client when a reservation is modified or cancelled. If you change a reservation and the charges for the reserved service are higher than the value already paid, the difference is calculated according to the rates of TRANSTUR, S.A. in force at that time, and the additional amount must be paid at the time of the modification.
If the amount of the modified reservation is less than the amount initially paid for the reservation, the difference will be calculated and the User will be reimbursed, always applying a charge of 10% of the amount to be returned.
The cancellation of reservations made through online channels is considered effective from the date and time it is registered in the TRANSTUR, S.A. reservation system.
If the client cancels his reservation more than 72 hours before the start of the service, a charge of 10% of the total amount of the reservation is applied. If the client cancels his reservation less than 72 hours before the start of the service or does not show up within the first 24 hours from the date and time agreed in the reservation, a charge equivalent to the amount of one day rent will be applied, according to the rate applied at the time of reservation plus 10% of the total amount of the reservation.
When a reservation is canceled or modified by decision of TRANSTUR S.A. and due to force majeure, natural disasters, epidemics or others; 100% of the amount charged is returned to the customer, without the application of additional charges.
If when canceling a reservation you wish to request it for a new date, the confirmation will be subject to the actual availability of vehicles for the requested date. If you wish to modify your reservation, the confirmation will be subject to the actual availability of vehicles for the requested date.
START, EXECUTION AND SETTLEMENT OF RENT
If you have reserved a car, you must show up on the agreed date, time and sales office. In case of delays or other situations that prevent your presentation, you must inform in advance so that the reservation is not canceled. If information is not received from the owner within a period of up to 5 hours of the agreed date, the reservation will be considered as a no show and the corresponding charges will be applied.
The holder of a reservation is the holder of the contract, not allowing the change of ownership at the time of starting the service. If you are the holder of a reservation and do not meet any of the requirements to drive the vehicle, you can declare an additional driver to your contract, where it will be specified that the contract holder cannot drive the vehicle due to non-compliance with the requirements.
All charges and charges derived from additional services and facilities not included in the reservation will be paid directly at the TRANSTUR Sales Office at the time the service begins. All charges and collections are made by magnetic card.
The rental period is calculated in rental days. Rental days are established in periods of 24 hours from the time of collection. If you wish to extend the rent, you must go to the nearest office to formalize the extension of the contract. If after the date and time stipulated for the delivery of the vehicle you have not appeared for the liquidation or extension of the contract, you lose all the benefits of the waiver of responsibility in the event of any incident.
Charges will be applied for additional days when the cars are held longer than agreed for delivery (one more day will be considered when at least 5 hours have elapsed after the time set for the return) and will be charged according to the rate current public. TRANSTUR will proceed to make a report of theft to the official authorities after 24 hours from the time agreed for the delivery of the car and reserves the right to declare the customer who incurs in this violation Not Grateful, regardless of the payment of the charges that this implies.
If the driving of the car by a person not registered in the rental contract is detected, the rented car will be withdrawn and the client will lose the amount of the pending days to use and the release of responsibility. TRANSTUR has the right to declare the contract holder and/or the additional drivers, as well as the unregistered person; as '' not nice '' for the period of time that it considers pertinent.
For CUBACAR AND HAVANAUTOS customers, if during the rental period the maintenance of the vehicle corresponds, the customer must go to the nearest workshop to perform the same, free of charge. In the case of REX clients, whenever the rental is for a period greater than one month, the client will be obliged to inform REX if their car falls within the maintenance period and will agree on which rental office they can make the change. car for this effect.
The customer must return the car in the same conditions it was received. You must pay for the missing or damaged accessories or parts of the vehicle and that have not been indicated in the report of the condition of the car, at the time of receiving it. You must not make any changes to the structure, shape or decoration of the interior or exterior of the car. Only TRANSTUR is responsible for any repair or maintenance of the car or, instead, an authorized workshop or garage.
DAMAGE, LOSS OR THEFT
TRANSTUR is not responsible for loss or forgetfulness of objects inside the car, nor for theft of said objects due to customer carelessness. TRANSTUR has taken all precautions to avoid damage to the car. TRANSTUR is not responsible for damages that may occur or appear as a result of carelessness on the part of the client or due to non-compliance with what was agreed in the contract, as well as the consequences that arise from this act, for which the client will be responsible.
You pay a liability waiver that protects you against fire, total or partial theft, collision or rollover, accidents and natural catastrophes. Damage to third party property and/or injuries or death caused to third parties, caused by driving the vehicle on public roads. It does not cover the loss or breakage of tires or audio equipment.
In all cases, you must immediately notify the competent authorities and present proof of having filed a complaint in case of loss or theft at the time of settlement. In the case of accidents, report from the police of the place of the event or from the TRANSTUR inspectors, which will be the way to define your guilt or not in the damage caused. If guilty, the client will pay the damages to TRANSTUR.
You will be covered from the rental start date and time to the rental termination date and time, reflected in the contract. In case of accidents up to 12 hours after the expiration of the same, with its corresponding legal procedure.
You will lose all right to breach the provisions of the contract, when you incur in negligent actions or violations of current laws; as well as for driving the vehicle while intoxicated or under the influence of psychotropic substances.
CHARGES FOR PENALTIES AND TRAFFIC FINES
Fines for parking or traffic violations are the responsibility of the customer. The customer can pay traffic fines at any fine collection office in the country. If the fines have not been paid at the end of the contract, TRANSTUR will collect them in the rental contract as established in the rental conditions and Cuban laws. The client is obliged to deliver proof of payment of the fine at the end of the contract.
TRANSTUR applies additional charges to the client when he incurs any of the penalties included in the penalty supplement. These penalties include delivery of the dirty vehicle; transporting animals, excess passengers or an unauthorized driver. The deterioration or loss of the seat lining, carpet covers and boot carpets. The loss or deterioration of the contract and its attached documents or its key. Towing another vehicle, as well as effects caused by accidents, breakages or loss of accessories if it is not covered by the liability waiver.
In addition, the placement of stickers or accessories on the vehicle without the authorization of the rental company and the change of any part or addition to the vehicle is penalized. The violation of the agreed time for the delivery of the vehicle and the violation of maintenance during the rental period.
Other causes of penalty are the performance of illicit activities or the use of the vehicle in races, competitions or similar contests; driving aggressively or irresponsibly with mistreatment of the same. Refueling the vehicle with fuel other than that authorized or contaminated fuel.